Refund & Cancellation Policy
Last updated 8 Sep 2026
Wallet recharges
Wallet top-ups are prepaid credit for using the services. Recharges are generally non-refundable once credited.
Failed verifications
If a verification fails, the fee is not debited. If a fee was debited for a request that returned no result due to our error, contact support with the transaction ID within 7 days for a wallet credit.
Duplicate / accidental payments
Contact support within 7 days with proof; verified duplicate payments are refunded to the original method within 5–10 business days, or credited to your wallet.
Account closure
On closure, any unused wallet balance from a verified bank/UPI recharge may be refunded after deduction of applicable charges, at our discretion and subject to anti-fraud checks.
How to request
Open a ticket from the Contact page or your dashboard with the transaction reference.